Monday, April 7, 2008

Reflections from a Trip to Disney, part 3

Disney does things right!

The attention to detail was amazing.
The facilities were immaculate.
Everything was larger than life.

The real thing they do right is to go over and above your expectations.

Unlike so many other parks that let their "classic" rides get rundown, Disney keeps improving on the old.
Pirates of the Caribbean has been updated.
It's a Small World was clean and bright.
The Magic Kingdom was a magic as ever with new rides, parades and shows.

How many churches find the routine for their services and programs, then just let them run their course? When do churches decide that their worship is just right and then set it on "repeat" mode until eternity? Their contentment with mediocrity and the lack of creativity drives me nuts. At Disney they make every day special. They make every year different. They continue to grow and develop their vision.

And even that's not enough. On our third day, our last day, we were at Animal Kingdom. Definitely my favorite park. It was getting late, we were getting tired, the crowd was thinning out, but we had one more ride to hit- Dinosaur!

Just when you think you've seen it all, they take it to the next level.
A woman spotted us heading to the line (which was very short by now). She smiled and whispered to to the girls (and winked at me), "Please follow me."
The girls didn't know if they were in trouble or what was happening- I was loving it, because I knew this lady was up to something.
She gave us the royal treatment- little dinosaur toys, special certificates, a gift for Justin who was too small for the ride. Then a "time travel ship" of our very own- just the three of us in our own private car!

This woman saw the opportunity to make our trip that much more memorable- and she seized it.

I want to create a church environment where that attention to detail, and to people, consistent happens so that expectations are exceeded.

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